Privacy & Non-Disclosure

1. Overview

FamiliaOps ("we," "our," "us") provides hands-on Amazon Virtual Assistant, PPC, and account management services. This page explains what information we collect when you request an audit, work with our team, or browse this site, and the non-disclosure commitment we make around any Seller Central, advertising, or business data you share with us. It is written to be clear rather than legalistic — if anything here is unclear, email us and we'll explain it directly.

2. Information We Collect

• •Contact details you submit through our audit form or email — name, work email, and storefront/ASIN information.
• •Account & performance data you choose to share during onboarding or grant access to (e.g. Seller Central, Amazon Ads console, Sellerboard), scoped only to what's needed to do the work.
• •Basic usage data from this website (pages viewed, general device/browser type) used only to understand site performance — no third-party ad-retargeting pixels.

3. How We Use Your Information

We use the information above to respond to audit requests, deliver and report on the services you engage us for, and maintain accurate records of the account work performed on your behalf. We do not sell your data, and we do not use your Seller Central or advertising data to build products for anyone other than your own account.

5. Our Use of AI & Human Oversight

We use AI-assisted analytics, search-term scripts, and automated rank/inventory trackers to monitor accounts around the clock and surface anomalies faster than manual review alone. That tooling supports our specialists — it does not replace them.

We maintain a strict 100% human-interaction policy: no algorithm or AI system ever changes a bid, adds a negative keyword, edits a listing, or submits a Seller Central case without manual review and direct sign-off from your assigned specialist. Any AI-generated draft (copy, reports, or analysis) is checked by a human before it reaches your account or your inbox.

This means: AI helps us work faster and catch issues sooner; a person is always the one who decides, verifies, and executes.

6. Data Sharing & Third-Party Tools

We may share limited data with the operational tools we use to run your account (e.g. analytics dashboards, reporting software), each bound by its own confidentiality terms. We do not sell, rent, or trade your data to marketers or data brokers. Data is only disclosed beyond our team when required by law or with your explicit consent.

7. Data Security

We limit account access to the specialists directly assigned to your brand, use secured credential-sharing practices instead of plaintext passwords where possible, and revoke access promptly at the end of an engagement. No online system is 100% risk-free, but we treat your account data with the same care we'd want applied to our own.

8. Data Retention

We retain account and performance records for as long as needed to deliver services and maintain accurate reporting history, and for a reasonable period afterward for legitimate business or legal purposes. You can request deletion of your contact information at any time — see Section 10.

9. Cookies & Site Analytics

This site may use minimal, privacy-respecting analytics cookies to understand general traffic patterns. These do not track you across other websites, and no data collected here is used for third-party ad targeting.

10. Your Rights & Choices

You can ask us at any time to access, correct, or delete the personal information we hold about you, or to revoke Seller Central/account access. Email team.familiaops@gmail.com and we'll action it directly — no ticket queue.

11. Changes to This Policy

If we materially change how we collect or use data, we'll update the effective date at the top of this page. Continued use of our services after a change means you accept the updated terms.